1 Unboxing Video Guidelines (Mandatory)
To protect your investment and allow us to submit replacement claims directly with the manufacturer or shipping courier, please record a video following these steps:
- 6-Sided Parcel Check: Show the original shipping carton from all angles, clearly displaying the intact shipping label and tracking barcode before opening.
- Continuous & Uncut Footage: The camera must record continuously from opening the outer box, removing bubble wrap/styrofoam, to unveiling the figure and accessories. (Videos with pauses, jump cuts, or post-editing cannot be accepted).
- Full In-Frame Inspection: Keep the parcel and collectible inside the camera frame at all times while inspecting parts, joints, paintwork, and accessories.
2 Coverage & Eligibility
✓ Covered by Replacement
• Broken joints or snapped limbs out of the box.
• Missing accessories, weapons, or swappable hands/heads.
• Severe paint flaws or electronic defects (LED/Sound).
• Major transit crushing that damages internal parts.
✗ Not Covered
• Claims submitted after 7 calendar days of delivery.
• Accidental breakage caused by forced assembly or over-bending.
• Minor box corner wear, creases, or outer carton dents.
• Claims without a full uncut unboxing video.
3 How to Submit a Claim
- Step 1: Prepare your Order Number (#VVS-XXXX), a brief description of the issue, and upload your unboxing video to Google Drive, Dropbox, or YouTube (Unlisted).
- Step 2: Email our support team with the video link and high-resolution close-up photos of the damaged/missing parts.
- Step 3: Our collector support team will review your case with the studio within 24–48 hours and arrange factory-direct replacement parts or return solutions.
Our tactical support squad is online and ready to assist you with manufacturer warranty claims.
Contact Support Squad