Refund & Cancellation Policy

// Order & Fulfillment Protocol

Please carefully review our binding refund and order modification terms before placing your order.

If you wish to cancel an in-stock order, you must submit a cancellation request before the parcel is fulfilled and tracking is generated.
All approved pre-fulfillment cancellations are subject to a 5% non-refundable processing fee. This covers non-recoverable payment gateway merchant charges and warehouse operational costs.

Once a parcel is sealed, picked up by the logistics carrier, and assigned a global tracking number, orders cannot be cancelled and refunds cannot be issued.
All collectible sales are final once dispatched. In case of transit damage or missing manufacturer components upon arrival, claims are handled under our After-Sales & Warranty Policy.

Address Accuracy Requirement: Customers are strictly responsible for verifying the full and correct recipient name, shipping address, and contact number prior to checkout. VVS TOYS holds zero liability for failed deliveries, returned shipments, or parcels misdelivered due to incorrect/incomplete addresses provided by the buyer.
Stolen Package / Porch Piracy Disclaimer: Once the official logistics carrier records the tracking status as "Delivered" (or successfully dropped off at the specified address), VVS TOYS is not responsible for packages stolen, taken, or misplaced post-delivery. Collectors are advised to monitor tracking closely or arrange secure pickup points.

In the rare event that an in-stock item becomes unavailable due to unexpected studio supply chain limitations or inventory discrepancy, VVS TOYS will notify you immediately.
We will issue a 100% Full Refund (with NO fees deducted) back to your original payment method within 24–48 business hours.